Soft skills training
elearning – soft skills – scenarios – design – presenter style
Background
Computershare required an elearning programme for use by management level employees and above. Aimed at developing soft skills, the content needed to focus on the following areas:
Positive communication
Creating rapport
Building relationships
Taking control of the conversation
The art of saying 'no'
Preparing for meetings
Managing limiting beliefs
Professionalism in the workplace
Difficult conversations
The programme needed to meet the following criteria:
1.
Easy to access and very flexible, so that it suits everyone, with no reliance on face-to-face training.
2.
Accessible and ideally no more than 45 minutes of specific training content (pure learning).
3.
Help endorse Computershare as a great place to work and promote a professional working environment.
How would you describe your experience of working with Dynamic?
"First rate. Polite, efficient and clear. Three things that are of real value. The ease of communication and flexibility was evident from the start. The team that we worked with, in conceptualising, filming and curating the material all shared the same approach and they are rated very highly by Computershare."
What do you like about working with Dynamic?
"Definitely the communication element. David, particularly, really enthuses and this is evident in his work. Dynamic is a modern and cooperative supplier who take on board every detail with a clear vision in mind."
Do you feel the finished product met the initial brief?
"It definitely did. When (the minimal times) feedback was provided this was dealt with in an extremely timely manner. David and the team took on board the initial brief incredibly well and understood all of our requirements without probing too deeply. This industry (mortgage servicing) is a complicated one, but at no point did we feel that Dynamic did not understand what we were setting out to achieve. The knowledge is superb and the quality of the product is first class."
