EXPERTISE
Customer experience
We deliver highly effective customer experience (CX) training that equips your teams with the skills and insights needed to consistently exceed customer expectations, foster loyalty and drive long-term business success.
Inspire CX growth through digital training
We design innovative digital learning solutions that support best-in-class customer experiences by upskilling employees to deliver exceptional service at every touch point, and provide materials that foster lasting relationships and positive customer interactions.
If you’re interested in driving loyalty, increasing customer lifetime value and helping your business grow, Dynamic’s brand of customer experience training is a great place to start.
What’s your customer experience challenge?
We can help you to address the most common customer experience challenges, seizing every opportunity to provide first-class customer service.
Challenge
Employees may not fully understand the importance of prioritising customer needs or delivering on customer experience initiatives.
How we can help
Building awareness
We create engaging training and communications to demonstrate the impact of customer experience initiatives on your business, as well as regular updates and customer stories.
Challenge
People may lack the specific skills required to provide exceptional service.
How we can help
Skills-based learning
We focus on practical skills development to promote active listening, problem-solving and personalisation in the customer journey.
Challenge
Customers may experience inconsistent service quality across different departments or touchpoints within the organisation.
How we can help
Digital toolkits and standards
We create digital toolkits, containing your consistent service standards and best practices, that can be easily accessed by people across your organisation.
Challenge
Employees may lack the expertise to act on customer insights to improve their customer service and the overall customer experience.
How we can help
Performance support
We design programmes that include ongoing support to help employees translate customer data into actionable insights, including training, coaching, and real-life case studies.
Challenge
It can be challenging to directly link the success of customer experience initiatives and training with business success and revenue increases.
How we can help
Impact design and measurement
We align learning with customer experience and service information to prove the value and return on training investments.
Lack of customer-centricity
Challenge
Employees may not fully understand the importance of prioritising customer needs or delivering on customer experience initiatives.
How we can help
Building awareness
We create engaging training and communications to demonstrate the impact of customer experience initiatives on your business, as well as regular updates and customer stories.
Skills gaps
Challenge
People may lack the specific skills required to provide exceptional service.
How we can help
Skills-based learning
We focus on practical skills development to promote active listening, problem-solving and personalisation in the customer journey.
Inconsistent service delivery
Challenge
Customers may experience inconsistent service quality across different departments or touchpoints within the organisation.
How we can help
Digital toolkits and standards
We create digital toolkits, containing your consistent service standards and best practices, that can be easily accessed by people across your organisation.
Data utilisation
Challenge
Employees may lack the expertise to act on customer insights to improve their customer service and the overall customer experience.
How we can help
Performance support
We design programmes that include ongoing support to help employees translate customer data into actionable insights, including training, coaching, and real-life case studies.
Proving outcomes and value
Challenge
It can be challenging to directly link the success of customer experience initiatives and training with business success and revenue increases.
How we can help
Impact design and measurement
We align learning with customer experience and service information to prove the value and return on training investments.
End-to-end customer experience training and support
Whether it’s changing perceptions of customer experience or creating comprehensive performance support and process optimisation materials, we can help you to create a customer experience culture that elevates your business.
FEATURED CASE STUDY
Keeping millions safe and happy
Merlin Entertainments create and deliver memorable, immersive brand experiences for over 60 million guests a year. Dynamic created gamified elearning to ensure that individual engineers’ and ride operators’ expertise was transferred to new colleagues around the globe.
“Working with Dynamic has been a great partnership.”
Nicola Maisuria | Health, Safety, Security Director
Want to take your customer experience training—and your business to another level?
Call us on 0113 323 0760
Or please complete the form and we’ll get back to you.
