Sectors
Digital learning for Leisure
In the fast-paced world of leisure and gaming, exceptional experiences are the key to standing out. And creating those experiences isn’t possible without the buy-in of your people. Dynamic has with the world’s most memorable and magical brands to upskill and align their workforce for a seamless and engaging customer, guest, or player journey.
Brilliant customer service starts with your people
Whether it’s exploring the latest gaming trends, building best-in-show customer service, communicating your brand vision and values—or simply being the best-possible hosts, we make sure your team create magic at every touchpoint.
How can we help?
Level up your digital learning by capturing the magic that keeps your customers coming back to your leisure brand. Create a sense of pride within your workforce, enabling them to deliver exceptional customer service while ensuring they’re passionate about representing you and your values, to create moments that matter.
We can help you to:
Align customer and employee experience
Bridge the gap between your customer and employer brands. We design training and communications that reflect your values and story, inspiring employee passion and ensuring a seamless, loyalty-boosting experience for everyone.
Get people up to speed, quickly
Fast-track induction for new starters and seasonal workers with engaging, bite-sized learning that aligns perfectly with your brand. We can help you to refine the way you hire and onboard people, reducing time to competency and ensuring that everyone can contribute right from day one.
Make safety a priority
Safeguard the fun and wellbeing of your employees and customers alike. We create comprehensive, skills-based health and safety programmes that prevent accidents where it matters most (including fire safety and emergency response), ensuring a secure and enjoyable environment for everyone.
Support your customers
Provide an exceptional, fair service across the board. We’ll help you to embed empathy and ethical practices through immersive, scenario-based learning – so your workforce is ready to handle challenging situations effectively, building trust and supporting vulnerable customers for a positive, meaningful experience.
With our help, you can:
ONBOARD AND TRAIN NEW STAFF
We can help you provide high-quality standardised elearning across multiple locations with bespoke, bit-sized modules on your key topics.
STAY COMPLIANT, STAY SAFE
Dynamic can help you provide high quality digital learning, covering vital subjects such as food handling, risk assessment, fire safety, and emergency procedures—as well as helping staff to manage data responsibly.
IMPROVE CUSTOMER SERVICE, ENHANCE EXPERIENCES
Provide your teams with soft-skills training, including empathy, conflict resolution and handling difficult customers. Using scenario-based simulations, you can provide realistic role-playing exercises for more immersive service training.
Improve expertise
Provide menu and beverage training to help staff understand ingredients, pairings dietary requirements and safety procedures. Train staff on amenities, services, loyalty programs and your brand’s unique approach to thye customer experience.
DEVELOP TOMORROW'S LEADERS
Provide management training through elearning that supports staff progressing into leadership roles. Offer digital training opportunities to improve job satisfaction and promote an inclusive workplace culture through diversity and inclusion training.
REMAIN. CONSISTENT, EVERYWHERE
Provide mobile-friendly elearning that busy staff can take anywhere. Provide Dynamic LMS to ensure uniform training and consstent feedback across multipler locations.
PROMOTE YOUR BRAND, DEVELOP YOUR MARKETING
Social media traing can help your staff not only represent but also promote your brand online. Maintain consistent messaging and service delivery and train staff on handling online reviews and customers feedback.
ENHANCE CULTURAL EXPERIENCES
Essential for global hospitality and leisure brands, digital language and cultural training can help your teams deliver tailored experiences, reduce operational risks and elevate your brand reputation and customer loyalty.
Helping big names in leisure to achieve more through digital learning …
“Working with Dynamic on our in-house training modules was both a pleasure and a privilege. They’re a professional team that create a high-quality product and we’ve had nothing but excellent feedback from colleagues and stakeholder on what they produced. I’d recommend them to anyone.”
“The outcome has been exciting and engaging training which our teams have really enjoyed doing. We love the attention to detail in the graphics, the interactive and fun elements but still getting across the important health and safety messages.”
Our digital learning is designed to make you an even bigger name in leisure
Want to gamify your learning experience? Create an exciting and engaging employee induction? Align your public and employer brand? Our innovative approach for creating impactful elearning is underpinned by our design principles and learning development process. Combined with years of elearning experience in the leisure and hospitality industry, it’s a formula designed to help your brand grow. Join us for the ride …
FEATURED CASE STUDY
Keeping millions safe and happy
Creating and delivering immersive and memorable brand experiences for over 60 million guests a year, Merlin Entertainments is one of the biggest names in leisure. Dynamic created gamified elearning experiences to ensure that individual engineers’ and ride operators’ expertise was transferred to new colleagues around the globe.
“Working with Dynamic has been a great partnership.”
Nicola Maisuria | Health, Safety, Security Director
FEATURED INSIGHTS
The perfect workplace safety course?
There can’t be many more important things in a working environment than everyone’s welfare. So by definition, finding the perfect workplace safety course for your organisation is a key priority. Dynamic’s Julia Gilbert explores …
FEATURED CASE STUDY
Upskilling a diverse retail workforce
We created a cutting-edge learning programme for betting and gaming company Entain, to improve customer experience, draw in new customers and give them an unrivalled experience. Our fully bespoke HTML learning package for retail workers enabled shop colleagues to become familiar with the fantastic new technology within Digital Hub shops.
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