Sectors
Digital learning for retail
Dynamic’s digital learning is designed to make you a success in retail, whether helping your people sell better, serve better or stay longer. And we can help you deal with staff turnover, tight margins, omnichannel complexity and rising customer expectations by delivering consistent, profitable, on-brand experiences. Get your people ready faster, improve performance on the shop floor and protect operational standards—across stores, online and support functions—call us today on 0113 323 0760.
Targeting the realities of retail
Understanding the challenges facing retail brands today is key to supporting you with elearning that privides you with lasting commercial impact.
Staff churn
High turnover among frontline and seasonal staff.
Inconsistencies
Inconsistent customer experience across stores and channels
Profitability pressures
Pressure to drive sales whilst maintaining service standards.
Operational speed
Rapid product launches and frequent promotions.
New systems
New systems, POS updates, and digital tools.
Health and safety
Health, safety, and operational risk across stores and warehouses.
Creating the right outcomes for retailers
Dynamic’s digital learning is designed to support retail performance where it matters most.
Faster onboarding, quicker impact
Bite-sized, mobile learning gets new starters confident and customer-ready—reducing time to competency and reliance on in-store training.
Stronger sales and customer experience
Training focused on product knowledge, communication and service behaviours helps improve conversion, satisfaction and loyalty.
Consistent brand experience everywhere
Standardised learning ensures your values, service standards and messaging are delivered consistently—across stores, regions, and channels.
Reduced turnover and higher engagement
Clear development pathways and engaging learning support retention in a competitive labour market.
Safer, more efficient operations
Practical training helps reduce incidents, errors and inefficiencies across stores, warehouses and support teams.
Greater agility during change and peak periods
Digital learning enables rapid rollout of updates for promotions, pricing, processes and seasonal campaigns—helping your teams adapt quickly without disrupting day-to-day operations.
Brilliant retail performance starts with your people
Through outstanding digital learning for the retail sector, we help retailers upskill, retrain and retain their workforces so brands can provide a first-class customer experience. Our elearning materials also help retailers increase sales and satisfaction scores, and maintain more resilient operations. We’ve been working with some of the biggest names in retail for more than 25 years. And that experience will help you ensure that your people—at every level—develop the skills they need to deliver on the expectations of your customers.
How can we help?
Create targeted digital experiences across your business—from customer-facing shop colleagues to those working in your customer support centres, manufacturing processes or operational supply chain. We’ll help you ensure a cohesive and consistent customer experience across the board.
With outstanding elearning for retail brands, we can help you to:
Engage your employees
Develop skills and expertise
Reach global, distributed workers
Effortlessly localise learning content across the globe, ensuring cultural relevance and multilingual accessibility. Connect your workforce through robust communications channels and centralised learning systems, regardless of geographic location.
Enhance the consumer experience
Deliver first-class personalised customer experiences. We equip your people with the know-how to market, discuss and sell your products or services effectively—so you can meet the changing demands of the market.
With our help, your people will:
Become product experts
Microlearning that keeps teams up to date on products, promotions, and selling points—without taking them off the shop floor.
Build stronger customer relationships
Scenario-based learning builds confidence in handling complaints, difficult conversations, and high-pressure situations.
Embrace new technology
Targeted training supports smooth rollout of POS systems, inventory tools, and digital platforms.
Improve efficiency
Enhance complaint handling and troubleshooting skills to resolve customer issues quickly and effectively.
Maintain a first-class experience
Explore de-escalation techniques and effective communication to ensure a positive customer experience, even in challenging situations.
Build a sustainable future
Incorporate ethical sourcing practices and sustainable supply chain management techniques into your training programmes.
Prioritise safety and operational standards
Learning that reinforces health & safety, stock handling, and operational processes—supporting compliance and loss prevention.
Boost efficiency
Train employees on best practices for inventory management and operational procedures.
First-class elearning that helps retailers achieve more …
“Working with Dynamic on our in-house training modules was both a pleasure and a privilege. They’re a professional team that create a high-quality product and we’ve had nothing but excellent feedback from colleagues and stakeholder on what they produced. I’d recommend them to anyone.”
“Everyone loved our new onboarding programme and had nothing but positive comments. They thought it looked fresh, engaging, loved the interaction, and believe it will really help our colleagues.”
Invest in your people, thrive in retail
It’s never been more important to invest in your retail workforce and meet the challenges of today’s market. So, when you’re choosing a digital learning partner for retail, we’re ready to find the perfect fit for your organisation, whether it’s a tailored solution or an off-the-shelf elearning course.
Here’s a snapshot of how we’ve already helped other businesses in the retail sector, providing learning that ensures a lasting impact.
An approach to retail elearning that works ...
Our innovative approach for creating impactful learning is underpinned by 25 years of implementing and evolving human-centred design principles. From improving customer service through scenario-based training to increasing technology adoption through digital walk-throughs and micro-videos, we have the expertise and tools to solve any challenge you face in this demanding and competitive retail landscape. Our collaborative learning development process will get you in great shape to command the market, whether online or on the high street. Talk to us today on 0113 323 0760.
Designed for scale and pace
Retail is one of the most fast-paced environments. That’s why, with Dynamic, you’ll find our professional services learning materials are:
- mobile-first and easy to access
- suitable for frontline, seasonal and dispersed teams
- simple to update as products and processes change
- scalable across stores, regions and supply chains
Learning is practical, engaging and designed to drive behaviour—not just completion.
FEATURED INSIGHT
The benefits of 360° video in elearning
For many years, rich media has been used to enhance learning experiences. This has helped create relatable, effective and informative training materials. And undoubtedly, there’s been a rapid improvement of 360° video technology, which can be used to great effect, especially in the retail sector. Read more …
FEATURED CASE STUDY
Upskilling a diverse retail workforce
We created a cutting-edge learning programme for betting and gaming company Entain, to improve customer experience, draw in new customers and give them an unrivalled experience. Our fully bespoke HTML learning package for retail workers enabled shop colleagues to become familiar with the fantastic new technology within Digital Hub shops.
